Shipping Policy
🇮🇳 Domestic Delivery
🚚 Shipping Options Overview
We currently offer the following shipping methods:
1. Domestic Standard Shipping
- ₹99 shipping charge
- Free on orders above ₹5000
- Estimated delivery: 4-10 business days
2. Priority Shipping - ₹299
- Next Business Day Dispatch
- Estimated delivery: 3-6 business days
3. Store Pickup - Free
- Collect directly from our store location
- Ready for pickup confirmation will be shared once prepared
4. International Shipping – Weight-Based Pricing
We offer international shipping on all eligible products. International shipping charges are calculated based on the total shipment weight of the order.
International Shipping Charges
| Shipment Weight | Shipping Charge |
|---|---|
| Up to 2 kg | ₹3,000 |
| 3 kg | ₹3,500 |
| 4 kg | ₹4,000 |
| 5 kg | ₹4,500 |
| 6 kg | ₹5,000 |
| 7 kg | ₹5,500 |
| 8 kg | ₹6,000 |
| 9 kg | ₹6,500 |
| 10 kg | ₹7,000 |
| 11 kg | ₹7,500 |
| 12 kg | ₹8,000 |
| 13 kg | ₹8,500 |
| 14 kg | ₹9,000 |
| 15 kg | ₹9,500 |
| 16 kg | ₹10,000 |
| 17 kg | ₹10,500 |
| 18 kg | ₹11,000 |
| 19 kg | ₹11,500 |
| 20 kg | ₹12,000 |
Estimated Delivery: 7–12 business days from the date of order.
Shipping Terms: All international orders are shipped on a DDU (Delivery Duty Unpaid) basis.
Import duties, customs charges, local taxes, and other charges imposed by the destination country are not included in the shipping charges and are the responsibility of the recipient.
For shipments exceeding 20 kg, please contact us for the applicable shipping charges.
⚡ Priority Shipping - ₹299
Need your order urgently? Choose Priority Shipping for faster processing.
✔️ Guaranteed Next Business Day Dispatch - irrespective of operational load.
✔️ Estimated delivery within 3-6 business days from dispatch.
✔️ Orders are processed on priority over standard shipments.
✔️ 100% Secure OTP-Based Delivery to ensure verified handover.
Please note: Delivery timelines are estimates and may occasionally be affected due to courier delays, unforeseen circumstances, or incomplete shipping details (incorrect address or phone number). However, in most cases, Priority orders are delivered within the promised timeframe.
🚚 Standard Delivery
We offer free delivery on purchases over ₹5000.
Orders below ₹5000 will have a delivery fee of ₹99.
The estimated delivery time for Standard Delivery is 4-10 business days.
Cash On Delivery is currently not available.
🏬 Store Pickup (Free)
Prefer to collect your order personally? You can choose Store Pickup at checkout.
✔️ No shipping charges
✔️ Ready for pickup confirmation will be shared via WhatsApp/Email
✔️ Please carry your order confirmation and valid ID at the time of collection
Orders are usually ready for pickup within 12 hours, and you will be notified once your order is prepared.
Your order may be collected between 10:30 AM and 8:00 PM at your convenience.
Important Terms for Store Pickup:
- Customers are required to collect their order within 15 days from the date of placing the order.
- If the order is not collected within 15 days, it will be automatically cancelled.
- A service/restocking fee of ₹99 will be applicable on cancelled store pickup orders and the same will be deducted from the refund amount.
- In cases where Store Pickup is selected mistakenly, our team may offer shipping for an additional ₹99 shipping charge. If the customer still chooses to cancel the order, the ₹99 service/restocking fee will remain applicable and will be deducted from the refund.
🌎 International Delivery
We offer international delivery on all eligible products, with shipping charges calculated based on the total shipment weight of the order.
📦 Shipping Charges
International shipping charges are weight-based and apply as follows:
- Up to 2 kg: ₹3,000
- 3 kg: ₹3,500
- 4 kg: ₹4,000
- 5 kg: ₹4,500
- 6 kg: ₹5,000
- 7 kg: ₹5,500
- 8 kg: ₹6,000
- 9 kg: ₹6,500
- 10 kg: ₹7,000
- 11 kg: ₹7,500
- 12 kg: ₹8,000
- 13 kg: ₹8,500
- 14 kg: ₹9,000
- 15 kg: ₹9,500
- 16 kg: ₹10,000
- 17 kg: ₹10,500
- 18 kg: ₹11,000
- 19 kg: ₹11,500
- 20 kg: ₹12,000
➜ Estimated Delivery Timeline
The estimated delivery time for international orders is 7–12 business days from the date of order.
Delivery timelines may vary depending on the destination country, customs clearance, local carrier operations, and other factors beyond our control.
Customs & Import Duties (DDU – Delivery Duty Unpaid)
All international shipments are sent on a DDU (Delivery Duty Unpaid) basis.
- Product prices and shipping charges do not include import duties, customs fees, or local taxes imposed by the destination country.
- The recipient is responsible for paying any applicable customs duties, import taxes, local taxes, or other charges as required by the destination country's regulations.
- Orders may be held by customs until any applicable charges are paid.
- Any delays caused by customs clearance are outside our control.
- If a shipment is refused, undeliverable, or returned due to unpaid duties or customs charges, the original shipping charges will not be refunded, and any applicable return or carrier charges may be deducted from the refund amount.
- For shipments exceeding 20 kg, please contact us for applicable shipping charges before placing the order.
____________________________
Delivered but Not Received Policy
At Kaushalya Art Jewellery, we ensure that every order is shipped with secure and trackable courier partners. This policy explains the process and guidelines in cases where the tracking status shows “Delivered” but the customer claims they have not received the parcel.
➡️ Courier Delivery Proof.
Once the courier marks an order as Delivered, we rely on the delivery proof provided by the courier company, which may include:
- Delivery OTP confirmation.
- Delivery signature (POD – Proof of Delivery).
- Delivery photograph (if available)
- GPS location of the delivered parcel.
- Delivery agent’s delivery report.
➡️ This delivery proof is considered final and binding unless proven otherwise through investigation.
➡️ Complaint Window (24–48 Hours)
- If a customer has not received the parcel despite the tracking showing “Delivered,” they must contact our support team within 24–48 hours of the delivery update.
- Complaints raised after 48 hours will not be eligible for investigation, refund, or replacement.
➡️ Mandatory Customer Verification.
- Before raising a courier investigation, the customer must verify the following:
- Whether any family member, neighbor, security guard, or reception desk received the parcel.
- Whether the delivery address provided was accurate and accessible.
- Whether the customer was available at the location on the day of delivery.
➡️ Courier Investigation (5–7 Working Days)
- After receiving the customer complaint, we initiate an official investigation with the courier partner.
- The investigation may take 5–7 working days.
➡️ Outcomes:
- ✓ If the courier confirms a delivery error:
- A replacement or refund will be issued as per product availability.
- ✗ If the courier provides valid delivery proof:
- The order will be considered successfully delivered, and no refund or replacement will be issued.
➡️ Conditions Where No Refund/Replacement Will Be Provided.
- Valid delivery proof received from the courier
- Customer fails to contact us within 48 hours
- Wrong or incomplete address provided at checkout
- Customer unavailable at the delivery location
- Repeated false claims identified by our team
- Customer does not cooperate during investigation.